1. Introduction

At Pro Physiotherapy, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you use our services.

2. Information We Collect

We collect information to provide better services to our clients. The types of information we collect include:

a. Personal Information

  • Name
  • Contact information (phone number, email address, physical address)
  • Medical history and details relevant to physiotherapy treatments

b. Usage Information

  • Appointment booking details
  • Payment and transaction history

3. How We Use Your Information

We use the information collected to provide, maintain, and improve our services, as well as to protect Pro Physiotherapy and our clients. Specifically, your information may be used for the following purposes:

  • Providing physiotherapy services, including home visits and online consultations
  • Managing appointments and sending reminders
  • Processing payments
  • Communicating with you regarding your treatment plan or inquiries
  • Improving our service offerings based on client feedback

4. Sharing Your Information

We respect your privacy and do not share your personal information with third parties unless:

  • It is required for the provision of services (e.g., sharing relevant medical information with healthcare professionals with your consent)
  • It is required by law (e.g., complying with a legal obligation or court order)

We do not sell, rent, or lease your personal information to any third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure storage of your medical records and personal data.

Despite our efforts, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

6. Retention of Information

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Medical records are stored securely in compliance with local regulations governing healthcare data retention.

7. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you interact with our site and improve functionality. You can manage cookie preferences through your browser settings.

8. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request access to the personal data we hold about you.
  • Correction: You have the right to request correction of any inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal information, subject to legal or regulatory obligations.
  • Objection: You have the right to object to the processing of your personal data for certain purposes.

To exercise any of these rights, please contact us at the information provided below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant regulations. Any changes will be posted on this page, and we encourage you to review the policy periodically.

10. Contact Us

If you have any questions or concerns about our Privacy Policy, or if you would like to exercise your rights regarding your personal information, please contact us: help@prophysiotherapy.in